Warranty Truth

Warranty Truth!

About To Spend Over $1000 On Just 1 Container Of Sealer?
Doing So Because You Think You're Getting A Full Warranty?

Why Most Warranties Are Not Worth The Paper They Are Written On!

Whenever a sealer manufacturer advertises say a 15 year warranty, it is important to know exactly what that warranty entails. It is in our experience that whenever such claims are made…READ THE FINE PRINT!

Please find below some everyday examples that promise one thing but deliver another!

Warranty only provided if…

1. Product Is Applied By An Accredited Applicator According To Specifications.

Here one can immediately see that unless a small fortune is spent employing the services of an accredited applicator…a warranty simply does not exist! To be fair, most solvent based sealer manufacturers had to implement such clauses as solvent sealers can be quite difficult to apply. This is no longer a concern with our water based sealers as they are incredibly easy to apply and wash up!

It is also amazing to discover how many manufacturers will then take this a step further and relinquish any liability from themselves and pass this directly on to the applicator! This then raises its own concerns hoping the applicator is still in business and can found for years to come!

2. Surface Is Maintained Regularly.

Such a clause really is open to personal interpretation! Is cleaning your surface once a month or once a year satisfactory not to void your warranty?

3. Surface Is Maintained Using A Particular Cleaning Chemical.

Just another way of a sealer manufacturer milking more money out of their clients. Basically the warranty will only remain valid if client continually purchases cleaning agents made by guess who…the sealer manufacturer!

4. Surface Is Not Misused.

Once again open to interpretation! Is having bad drainage or dropping red wine or on your surface misusing it? Who knows? Most will not find out until it is too late! Maybe the very reason you are considering purchasing a sealer in the first place is considered a misuse!

Say you get this far and feel you have not done anything out of the ordinary to void your warranty.
Now comes the real work!

5. Claims To Be Submitted In Writing, Photos And/Or Video.

This is the one which we find most ludicrous. Documented proof must be submitted illustrating the “failed” sealed area in comparison to the unsealed area!

6. Claims Must Be Verified By An Independent Expert.

Unless one has a science degree, a typical claim may include hiring the services of a certified lab to perform “vapour transmission tests” or “petrographic analysis” within X amount of days of application. We think it is safe to say the majority of clients will skip this part!

7. Understand Law

We could go on forever but our last and final point deals with how many warranties may insert a simple clause giving total discretion and power to the sealer manufacturer. A typical clause may use sentences such as:

“XYZ Sealer Manufacturer shall have the right to dismiss a claim…” “XYZ Sealer Manufacturer shall have the right to supply to client more product…” “XYZ Sealer Manufacturer shall have the right to refund…”

So as is clearly obvious, when a manufacturer “has the right”… the only guarantee is that its not in their commercial interest to go that extra mile when helping clients out!