Support Centre

Problems With A Product Or Order?

Been sent the wrong item or have been over charged for an order etc? Please open a dispute so that we can organise to have your problem resolved as quickly as possible. Most disputes can be resolved through communication and it's best to contact us as soon as you recognise a potential problem.

We value your feedback. Our commitment to ensuring our products and services meet your expectations means we value your feedback regarding how we are performing. If you have a suggestion on how we can improve, we want to know. If we make a mistake, or our products or services don't meet your expectations, we also want to know. We understand the frustration our customers feel when something goes wrong. We will look to you to provide all relevant information. In turn, we will do our best to resolve your issue professionally, efficiently and fairly and keep you informed of our progress. Our specialists will work closely with you to address your concerns quickly and amicably. We aim to resolve the majority of complaints within a maximum of 10 business days. In cases where your complaint will take longer to resolve, we will update you progressively.