Freight

Thank you

Thank you for your recent purchase and you should be receiving it shortly.
We recommend do not make any arrangements until order has been delivered.
Tracking details provided in follow up email and can be tracked by visiting links at bottom of this page
Please allow up to 1 full business day for freight company tracking to reflect submitted information.

Freight

Like most retail stores, CSW Coatings utilise third party contracted freight companies to deliver freight nationally.
We do NOT deliver or drive trucks personally!
Due to the nature of our products Standard delivery only is offered with no express options.

Delays Possible

Unfortunately sometimes freight delays occur, this is a by-product from not purchasing at say your local retail store.
Utilising such a system enables substantial cost savings which are passed on to the consumer

Tracking / Courier Contact

For the sake of expediency, please direct all freight enquiries to third party contracted freight company.

▼ To Track Your Delivery Click Relevant Courier Company Link And Enter Consignment Number Found In Shipping Email...

Toll IPEC ph: 1300 865 547.
https://online.toll.com.au/trackandtrace/
Couriers Please ph: 1300 36 1000.
https://www.couriersplease.com.au/Tools/Track
Fastway (Sydney) ph: 02 9737 8288.
https://www.fastway.com.au/courier-services/track-your-parcel
TNT Express ph: 13 11 50.
https://www.tntexpress.com.au/interaction/trackntrace.aspx
Air Road ph: 1300 237 824.
https://www.airroad.com.au/
Camerons ph: 02 8602 8400.
No Live Tracking. Please Phone 02 8602 8400
Regional Road Express ph: 1800 773 679.
No Live Tracking. Please Phone 1800 773 679.

CSW Coatings are in no way absolving ourselves of responsibility here, it is merely aimed to avoid further delays in the event of additional personal information being required like colour of letterbox, access etc

Help

Please contact us if you have not received item(s) in 14 days from date of purchase as we may need to initiate a freight inquiry with the shipping company.


Online Enquiry…

Checkout Freight Terms and Conditions…

Additional Transit Insurance (Australia Only):
All goods ordered, paid for in full and have been dispatched from our premises become the property of the customer and all risk of loss or damage in delivery is transferred to the customer. CSW Coatings via our online ordering system offer all customers the option of transit insurance for compensation for loss or damage to goods. CSW Coatings is not liable for any damage, loss, or theft to any product during shipping.
Transit insurance does not cover missing items once delivered including authority to leave items where customer is not present for delivery.
Goods are sold on an ex-warehouse basis. CSW Coatings responsibility for any damage to goods or loss of goods during delivery ends when an order has left our distribution point. We hereby advise customers to purchase optional transit insurance at checkout. Freight companies utilised by CSW Coatings offer no compensation for lost or damaged items without the purchase of additional transit insurance.
Customers who receive insured items with missing or damaged contents should:
1. Refuse signing for goods upon delivery or if “Authority to Leave”,
2. Inform CSW Coatings within 24 hours by forwarding photos of damaged items.
In the case of a lost shipment or damaged items, no claim may be made when customer elects not to be covered by purchasing additional transit insurance at checkout. Claims for insured items will be made after CSW Coatings have confirmation of a lost/damaged item(s) by the delivery company in question.
All of our products are sent using the most reliable courier and freight services available.

Delivery:
Default method for delivery is “Authority To Leave”.
For buyer/seller protection, purchases made via Paypal will only be shipped to the paypal shipping address.
There is no dispatch or delivery on Public Holidays, Saturdays and Sundays. Shipping times may vary during the holiday season, Christmas and Easter.
Deliveries to remote locations may incur extra delivery delays.
CSW Coatings are unable to deliver to PO Boxes.
All Products listed within CSW Coatings online shop will be shipped from either CSW Coatings or our supplier’s warehouse.
Dependent on stock levels, we aim to dispatch next business day of receiving an order though please allow up to three additional business days. Day of order is not inclusive of estimated delivery times unless ordered prior to 10am AEDT.
Any delivery date or time specified by CSW Coatings is a best estimate only and CSW Coatings will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. CSW Coatings are unable to accept responsibility for delays on the part of courier services and shipping companies. Under no circumstances will a replacement be dispatched due to a delay within 14 days of purchase date.
Shipping times can vary due to a number of factors. If a delivery has not arrived within 14 days of purchase date, the Purchaser must inform CSW Coatings customer service department. CSW Coatings shall then contact its authorised carrier to initiate an enquiry. Enquiries may take some time but we aim to resolve all delivery problems within one (1) week from the day of the complaint.
Online Order Delivery Limitations:
Under no circumstances can CSW Coatings reverse an online order scheduled for delivery once picked up by freight company. This includes and is not limited to a change of mind due to a delayed delivery. In addition, CSW Coatings will not provide a replacement without payment.